<%= ticket.subject %>

<%= ticket.status.replace('_',' ') %>

Ticket #<%= ticket.ticket_number %>

Category<%= ticket.category %>

Priority<%= ticket.priority %>

Organization<%= ticket.org_name || '—' %>

Contact<%= ticket.first_name %> <%= ticket.last_name %>

Email<%= ticket.email %>

Created<%= moment(ticket.created_at).format('MMM D, YYYY h:mm A') %>

<% if (ticket.resolved_at) { %>

Resolved<%= moment(ticket.resolved_at).format('MMM D, YYYY') %>

<% } %>

Original Message

<%= ticket.description %>

Update Ticket

Status

Priority

Assign To

Conversation

<% if (replies && replies.length) { %> <% replies.forEach(r => { %>

<%= r.first_name %> <%= r.last_name %><% if(r.is_staff_reply) { %> Staff<% } %><% if(r.is_internal_note) { %> Internal<% } %> <%= moment(r.created_at).format('MMM D, h:mm A') %>

<%= r.content %>

<% }) %> <% } else { %>

No replies yet.

<% } %>